Refund Policy

Last updated: July 14, 2026

Merchant of Record

All payments for PokiSpokey are processed by Paddle.com, our authorized online reseller and Merchant of Record. Paddle handles all payments, refunds, and customer billing inquiries on our behalf. Refund requests are processed directly by Paddle — not by PokiSpokey.

30-Day Money-Back Guarantee

We offer a 30-day unconditional money-back guarantee on all paid plans. If you are not satisfied for any reason, request a refund within 30 days of your initial purchase and you will receive a full refund — no questions asked.

How to Request a Refund

Because Paddle is the Merchant of Record, refunds are requested through Paddle — not through our support email. To request a refund:

  1. Open your purchase confirmation email from Paddle
  2. Click "View receipt" or "Manage subscription"
  3. Select "Request refund" from the Paddle buyer portal

Alternatively, visit paddle.net and locate your order. Refunds are typically processed within 5–10 business days to your original payment method.

Subscriptions & Cancellation

Cancellation

You may cancel your subscription at any time from your account settings under Manage Plan → Cancel Subscription. Cancellation takes effect at the end of your current billing period — you keep full access until then and will not be charged again after that.

Initial purchase

Refunds may be requested within 30 days of your initial subscription payment.

Renewal charges

For subsequent auto-renewal charges, please contact Paddle within 14 days of the renewal date. Paddle may issue a discretionary refund at their sole judgment.

Free trial to paid conversion

If your subscription began with a free trial, a fresh 30-day refund window opens when the trial ends and the first charge is made.

Statutory Rights

Your statutory consumer rights in your country of residence always apply and are not limited by this policy. The following statutory withdrawal rights apply to the first payment of a new subscription:

RegionStatutory withdrawal period
EU / EEA / UK / Switzerland14 days
Turkey / Israel14 days
South Korea / Brazil / China7 days
Canada7 days
Singapore5 days

These rights are enforced by Paddle as Merchant of Record. If you believe your statutory rights apply, contact Paddle directly at paddle.net.

Exceptions

Refunds will not be issued where there is evidence of:

  • Fraud or misrepresentation
  • Refund abuse (e.g. repeatedly purchasing and refunding)
  • Violation of our Terms of Service

If your product has a technical defect that prevents access to advertised features, you are entitled to contact Paddle for a refund regardless of the time window.

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